Usage & Troubleshooting

Do I have access to 3G and 4G networks?

In which countries exactly in Europe can I use my Orange Holiday offers?

How do I make a call?

I am not in Europe; can I test my SIM Card?

Can I use the Orange Holiday SIM Card in a mobile WiFi hotspot or in a tablet?

Is data tethering allowed?

My data doesn’t work, what could be causing this?

Can I receive or send MMS?

Is it possible to keep my current number for my next trip to Europe ?

How to unlock your Phone?

I have a problem with my SIM Card, who can I contact?

What are the APN settings for the SIM Card? Is it pre-configured?

How can I use the Orange Holiday prepaid SIM Card with a dual SIM ?

I’m no longer in Europe but I still receive messages from Orange telling me communication rates outside Europe, is it normal?

What happens if I still have some credit left over from my last top up when I top up with an Orange Holiday recharge?

What are the text messages received from Orange?

What SIM formats are there?

Activation & Registration

How do I activate my SIM card?

How do I register my phone line?

What happens if I don’t register my line?

I have registered my line but I am still receiving messages from Orange, why?

Where can I find the numbers to enter on the identification page?

Can the validity period of my credit be activated outside Europe?

My SIM Card is expired, is it possible to reactivate it?

Credit & Validities

What is the difference between line validity and credit validity ?

How long is my credit valid for?

How long is my line valid for?

I’ve bought an Orange Holiday prepaid SIM card, how can I know how much credit I have left?

Is my credit deducted when I receive a call?

Is my credit deducted when I receive an SMS?

What happens if I still have some credit left over from my initial credit when I top up?


How do I top up?

What types of top-up can I get for the Orange Holiday prepaid SIM card?

We have multiple Holiday SIM Cards, can I reload each of my lines from a single account ?

Cancellation & Refunds

Can I cancel my order?

How do I get refunded?