Frequently Asked Questions
Usage & Troubleshooting
You will have access to the 4G network in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France (mainland), Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain, Sweden, Switzerland, United Kingdom.
If it doesn’t work properly, follow those steps:
Step 1: Don’t forget to activate your mobile data on your phone.
Going to “Settings” –>”Activate Mobile Data”
and to have 4G “Mobile Data Options”–> “Voice and data”–> “and select 4G”.
Step 2: Check if your mobile is configured to the Orange APN.
If your mobile does not automatically connect to the Orange APN, you will need to go to “Settings” and configure it to the Orange APN before you can select it.
Example on the iPhone:
a) Open your iPhone and click on Settings > Mobile > Mobile Data Network (or Edge in early versions). b) Then fill in the fields as follows:
- Access Point Name (or APN): orange
- User name: orange
- Password: orange
Option 1: Call the customer care center from your mobile operator
Option 2: On your computer
On IPhone: Via Itunes
- Step 1: Connect the iPhone to the computer from the micro USB cable
- Step 2: Open iTunes software from your computer
- Step 3: Restore the iPhone
- Step 4: Save your settings and confirm the restoration from your settings
- Step 5: Enter the PIN and the phone will be unlocked
On Android: Download “Android Data Recovery” on your computer
- Step 1: Access to Android SIM unlock
- Step 2: Follow the instructions to unlock your phone
- Step 3: Wait for the unlocking to finish
If you have any technical issues regarding the network, activation etc., please contact +33 969363900
Access Point Name (or APN): orange
User name: orange
Go to “Settings”–> “SIM Management” –> “SIM info” –> Choose the SIM Card and select YES or NO
For instance, if you have sold out your entire data mobile, but you still have 60 min to call, 500 SMS, and you decide to complete with an Orange Holiday recharge. You will have 120 minutes to call, 1000 SMS and 5Gb of internet.
The Orange Holiday recharge will accumulate with another Holiday recharge 20€, the Top-up internet 3GB 25€ will accumulate with another top-up internet 3GB 25€ and the top-up 1GB 10€ will accumulate with another top-up internet 1GB 10€.
Activation text message -> a text message with your initial credit validity period. You will have 14days to use your offer.
Registration text messages -> texts sent every two days to remind you to send us your ID information (please see 'How do I register my phone line?' below.
Phone number validity text message -> one week before the end of your line validity, you will receive a text message.
Credit consumption text messages -> texts to inform you how much credit you have used (sent when you have used 50%, 80% and 100% of your credit).
End of credit validity text messages -> at the end of your credit validity period, you will receive a text from Orange. Dial #123# for more details. If you want to keep using your Orange Holiday account, you need to top up.
Activation & Registration
Phone line number
Credit & Validities
Note: Select sub-menu to check credit added with a top
1- on the homepage https://topup.orange.com, select the country of destination from the drop-down list, and fill in the phone number by checking carefully, then click on “Send top-up”
2- click on the recharge value that suits you best and click on “Continue”
3- then click on the “New User” tab, fill in all the required fields, be careful to indicate your mobile phone, since it is your account, then confirm. A code will be sent by SMS to your mobile phone to validate the creation of your account.
4- a payment page appears so that you can finalize your purchase with your credit card.
|Credit validity||7 days||30 days||14 days||30 days||31days|
|Top-up usage||Internet 1GB |
for use in Europe* only
no calls, no SMS
|Internet 3GB |
for use in Europe* only
no calls, no SMS
|Internet 5GB |
for use in Europe* only. 60 minutes calls + 500 SMS from Europe to the rest of the world
|Internet 10GB |
for use in Europe* only. unlimited calls + unlimited SMS from Europe to the rest of the world
|Internet 20GB |
for use in Europe* only.
60 minutes calls + 1,000 SMS from Europe to the rest of the world
|Note||Please note that the credit and it's validity will be applied immediately. The validity periods are specific to each recharage package and do not accumulate with each other.|
Cancellation & Refunds
SimOptions reserves the right to charge
a) 5 USD cancellation fee for orders that have not left our warehouse yet.
b) 15 USD cancellation fee + delivery cost for orders that have left our warehouse already.
c) up to 100% of the total order price if the product has been opened or damaged.
The refund will be done within 10 – 15 business days after we have successfully received the product at our warehouse again.